Current Job Postings
Member Service Specialist - Temporary
Amherst
100 International Dr
Williamsville, NY
14221
- Department
- Member Relations
- Summary
- Under general supervision and independently, contact travel consultants by phone, recording the results utilizing specific criteria given. Responsible for thorough, accurate and time consuming reporting. This position is a part time position and the individual will need flexibility with their schedule. A committed, creative and reliable individual is required. Ability to multi-task is necessary.
- Status
- Part Time
- Pay Type
- Hourly
- Duties
- Includes the following. Other duties may be assigned)
Places quality control telephone calls to Travel Centers and Consultants
Provides professional and objective feedback to middle and upper management staff
Properly maintains reports, recordings and files needed for documentation
Manages call recordings and databases as needed
Accurately documents and prepares reports for management review
Properly updates and provides recommendations for changes when necessary
Maintains accurate and current records of club contacts
Responsible for maintaining the Secret Shopper Program
Training new Secret Shopper associates as necessary - Supervisory Requirements
- None.
- Qualifications
- To perform this job successful, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fluent with email and other computer databases. Ability to be creative and adapt quickly to changing environment, procedures, and policies To perform this job successful, an individual must be able to perform each essential duty satisfactorily. Professional telephone manner is required.
- Language
- Ability to communicate effectively and professionally, written and oral ability to read and interpret instructions, reports, and necessary documents. Strong interpersonal skills required. Due to position requirements, professional telephone voice is necessary.
- Math
- Ability to add, subtract, multiply, and divide and to perform other mathematical calculations.
- Reasoning
- Ability to apply common sense understanding and carry out instructions furnished in written, oral, and other forms of communication.
- Physical
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, speak and listen. The employee must occasionally lift and/or move up to 20 pounds.
- Environment
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work is performed in a standard office environment.
